Dis-Chem chooses Clickatell’s Chat Commerce platform
Clickatell has been selected by Dis-Chem Pharmacies to enable WhatsApp as its customer communication channel to engage with its customers. Dis-Chem customers can now quickly and easily access various...
View ArticleMerchants joins UN Global Compact
Business process outsourcing (BPO) provider and customer experience partner, Merchants, has become South Africa’s first BPO to join the United Nations Global Compact, the world’s largest corporate...
View ArticleConference focuses on fastest-growing sector in local economy
South Africa is facing a massive crisis in the form of rising youth unemployment and scarce job opportunities. In a country where one in three people nationally is unemployed, the numbers are more...
View ArticleAragon Research positions Avaya as a Leader in Intelligent Contact Centre...
Avaya it has, for the fourth consecutive year, been named as a Leader in The Aragon Research Globe for Intelligent Contact Centres (ICC) 2022, for the Avaya Experience Platform. According to the...
View ArticleZoho launches Blended Conversations for Zoho Desk
Zoho has launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet...
View ArticleClickatell announces Chat Commerce Platform as a Service
Clickatell has launched a Chat Commerce Platform as a Service (CCPaaS) that empowers brands to capitalise on the opportunity of Chat Commerce, the emerging next wave of digital commerce. This...
View ArticleInnovation without disruption resonates with SA enterprises
Avaya’s South African customers face the same challenges in moving to the cloud, and many of them have bought into the company’s phased approach. Brett Butler, country manager of Avaya South Africa,...
View ArticleInnovation without disruption resonates with SA enterprises
Avaya’s South African customers face the same challenges in moving to the cloud, and many of them have bought into the company’s phased approach. Brett Butler, country manager of Avaya South Africa,...
View ArticleCCI SA scoops accolades at BPESA Awards
CCI South Africa, with partner organisation impact sourcing service provider CareerBox Africa, were recognised for their contribution to the BPO industry at the BPESA GBA Alchemy Awards 2023. CCI South...
View ArticleLocal GenAI-boosted virtual agents have human-like conversations
Cape Town-based conversational automation specialist Clevva has recently boosted its virtual agents generative AI (GenAI) technology. This allows the virtual agents to have targeted sales, support and...
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